Terms and Conditions

Making a Purchase

  1. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
  2. We accept Visa, Discover and Mastercard.
  3. We do not charge for any item until it is ready to be shipped. If you do not wish to pay online, you can send in your card information via phone, fax or post.
  4. If you have made a mistake in your order and cannot correct in the shopping cart, contact us and we will correct the mistake for you.
  5. All 'In stock' and 'Out of stock' inventory information is subject to prior sales. Please contact us for current availability.
  6. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
  7. We deliver your order right away. We will normally send your order to you in 1-2 business days. International orders are generally received in under 30 days.
  8. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
  9. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
  10. DAKSWAN Automation Systems, Inc. can accept, for exchange or return, items which were purchased direct from us within the last 14 days and return the product in further 14 days in new resalable condition, including the cost of delivery. Your refund will be paid in paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Delivery Schedule

  1. We deliver your order right away. We will normally send your order to you in 1-2 business days. International orders are generally received in under 30 days.
  2. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
  3. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Return Policy

This excludes non-standard and custom products.

  1. Products ordered will have a restock fee. For all orders our returns department will advise if, and what, the restock fee is at the time of the return. Restock fees may vary based on the manufacturers return policy. You may contact web@dakswan.com for further information or call 317-214-7266.
  2. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
  3. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Cancellation policy

  1. If you need to cancel your order and it has already been processed, shipped, assembled or received in our warehouse there may be a restock fee. Every effort will be made to cancel your order, however, order cancellation is subject to our manufacturer's cancellation policy.
  2. If the product has been special ordered, is a non-stock item or is being built to customer specifications it will be non-cancelable.

Non Standard & custom products

  1. Non-standard and custom products are non-cancelable and non-returnable.
  2. Non- standard or custom products are defined as products that are special order, custom orders, and orders built to customers’ specifications, assembled or modified products, products not stocked by DAKSWAN Automation Systems, Inc. or orders for value-added products. DAKSWAN Automation Systems, Inc. follows our manufacturer's return policies.

Warranty returns

  1. DAKSWAN Automation Systems, Inc. sells new products and honors all manufacturer warranties. Warranties do vary by manufacturer.
  2. Products returned must be new, unused and in their original undamaged boxes with original packing material and product literature. All returns will be inspected upon arrival to our warehouse. 
  3. Please direct any questions about our return procedure to web@dakswan.com or 317-214-7266.
  4. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
  5. State sales tax will be added to your order, unless your company is tax exempt. If you are tax exempt, please send a copy of your Tax Exempt Certificate to: web@dakswan.com or fax a copy to 317-214-7266.

Back Orders

  1. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

  1. State sales tax will be added to your order, unless your company is tax exempt. If you are tax exempt, please send a copy of your Tax Exempt Certificate to: web@dakswan.com or fax a copy to 317-214-7266.

Thank you for your business and for visiting dakswan.com